Policy Desk

Simple rules for account, bonus, and payout control.

These policy points keep the desk clear, fair, and easier to review before a case reaches support.

Desk Standard

Read these before deposit, bonus activation, or withdrawal review.

01

Account control

  • One main account is allowed per member.
  • Registration details must match verification records.
  • Only legally eligible users may use the desk.
02

Bonus use

  • Plans activate only after the qualifying deposit is approved.
  • Bonus-linked conditions remain active until cleared.
  • Duplicate claims or abuse can cancel rewards.
03

Cashier review

  • Withdrawals require valid payout details and account checks.
  • Suspicious requests may be paused for manual review.
  • Processing time depends on method and compliance status.
04

Restricted behavior

  • No self-referrals, fake identities, or synthetic accounts.
  • No payment fraud or unauthorized account access.
  • No attempts to bypass bonus or payout controls.

Policy note: rule violations can freeze bonus access, delay payouts, restrict affiliate credit, or permanently close the account after review.